Unavailability of the HelpDesk Agent Application

Incident Report for HelpDesk

Resolved

This incident has been resolved

Posted Apr 22, 2022 - 16:55 CEST

Monitoring

Fix has been implemented and the situation is stabilising. We'll keep monitoring the performance

Posted Apr 22, 2022 - 16:20 CEST

Identified

The issue has been identified, we're applying mitigations at the moment

Posted Apr 22, 2022 - 16:16 CEST

Investigating

We're aware of the issue and our Admins are currently investigating

Posted Apr 22, 2022 - 15:27 CEST

This incident affected: Agent app, API, and Integrations.