All Systems Operational
Agent app Operational
API Operational
Integrations Operational
Support chat on www.helpdesk.com Operational
Subprocessors' service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
HelpDesk services maintenance Mar 14, 06:00-07:00 CET
HelpDesk application will undergo a service upgrade maintenance. The application (https://app.helpdesk.com) will be unavailable for all customers. The service will resume immediately and emails sent by end-users at that time will sync with HelpDesk accounts after the maintenance ends. We will post all updates here.
Posted on Feb 15, 16:35 CET
Past Incidents
Mar 5, 2021

No incidents reported today.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021
Resolved - This incident has been resolved.
Mar 2, 20:17 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 2, 19:35 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 2, 18:15 CET
Monitoring - The issue was identified and the fix was implemented - most of the problems should be resolved. We are monitoring the situation and working to resolving it completely.
Mar 2, 17:40 CET
Investigating - We are currently investigating this issue.
Mar 2, 16:21 CET
Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.