HelpDesk Status

All Systems Operational

Agent app Operational

API Operational

Integrations Operational

Support chat on www.helpdesk.com Operational

Subprocessors' service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

HelpDesk services maintenance Mar 14, 06:00-07:00 CET

HelpDesk application will undergo a service upgrade maintenance. The application (https://app.helpdesk.com) will be unavailable for all customers. The service will resume immediately and emails sent by end-users at that time will sync with HelpDesk accounts after the maintenance ends. We will post all updates here.
Posted on Feb 15, 16:35 CET

Past Incidents

Mar 5, 2021

No incidents reported today.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

Issue with accessing application

Resolved - This incident has been resolved.
Mar 2, 20:17 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 2, 19:35 CET

Identified - The issue has been identified and a fix is being implemented.
Mar 2, 18:15 CET

Monitoring - The issue was identified and the fix was implemented - most of the problems should be resolved. We are monitoring the situation and working to resolving it completely.
Mar 2, 17:40 CET

Investigating - We are currently investigating this issue.
Mar 2, 16:21 CET

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.