HelpDesk application issue

Incident Report for HelpDesk

Resolved

The incident has been resolved. The agent application is now working properly.
Posted Jul 02, 2025 - 10:30 CEST

Update

We are continuing to monitor for any further issues.
Posted Jul 02, 2025 - 10:24 CEST

Monitoring

A fix has been implemented, and we're monitoring the results
Posted Jul 02, 2025 - 10:22 CEST

Identified

The issue has been identified, and the fix is being implemented.
Posted Jul 02, 2025 - 10:06 CEST

Investigating

We are currently investigating the issue. The agent application is down.
Posted Jul 02, 2025 - 10:05 CEST
This incident affected: Agent app, API, and Integrations.