Issues with processing ticket counters

Incident Report for HelpDesk

Resolved

This incident has been resolved.

Posted Dec 11, 2023 - 16:41 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 11, 2023 - 15:20 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 11, 2023 - 15:03 CET

Investigating

We are currently investigating the issue. Some of the tickets may not be visible in specific segments.

Posted Dec 11, 2023 - 14:54 CET

This incident affected: Agent app.