HelpDesk - degraded performance

Incident Report for HelpDesk

Resolved

This incident has been resolved.
Posted May 27, 2025 - 18:19 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 27, 2025 - 17:37 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted May 27, 2025 - 12:47 CEST

Update

We are continuing to investigate this issue.
Posted May 27, 2025 - 12:16 CEST

Investigating

We are currently investigating this issue.
Posted May 27, 2025 - 12:15 CEST
This incident affected: Agent app, API, and Support chat on www.helpdesk.com.